Customer Services: 01792 712050
If you have changed your mind about your unused purchase, or the item is faulty, we would be happy to refund you. We ask that the products are returned unused and in the original packaging, to receive a full refund. Please ensure all returns are sent back to us within 14 days of purchase. After we have received the returned purchase, we will issue the refund
Please Note: This could take up to 10 working days to complete.
Please return this form with the Reason for Returning Goods code.
Return Code: 1. Faulty - 2. Unwanted - 3. Wrong Item Sent
When returning any goods, please note the following conditions: It may take up to 7 working days for your returned goods to reach us. Returned items will be processed within 10 working days of receipt. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance, as we cannot accept responsibility for parcels lost in transit. Your refund will be credited back to your payment method, upon receipt of the original item. Please note that the delivery charge on the original order and the return charge are non-refundable.
PLEASE NOTE: If you suffered from a skin reaction to one of our products, please contact Customer Services.
Shipping and Delivery
£3.95 Next Day Delivery (if ordered before 2pm Mon-Thurs).
Free Delivery on orders £25 and over.
We aim to dispatch your order on the same working day (if ordered before 2pm) and deliver to you the next working day (Friday orders to be delivered on Monday). This is permitting payment verification and stock permitting.
Optima Consumer Health Ltd hold no responsibility for any products that have been lost or stolen after a delivery has been successfully completed.
We deliver to all addresses in the UK, except for The Republic of Ireland.
Unfortunately, we are currently unable to deliver to addresses overseas.